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Frequently Asked Questions
How long will my order take to arrive?
We process orders within 1–3 business days. The total estimated delivery time is 8–12 business days. You’ll receive a shipping confirmation email once your order has been dispatched. Where tracking is available, the email will include your tracking information.
Please see our Shipping Policy for full details.
What is your returns policy?
We offer a 30-day return period from the date of delivery. You may inspect an item in the same way you would in a shop. Excessive handling may result in a reduction of the refund where permitted by law. Where Irish and EU consumer law applies, refunds will be processed without undue delay and no later than 14 days after you notify us of your cancellation. We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back.
Please see our Return and Refund Policy for full details.
There's a problem with my order — what should I do?
If your item arrives damaged, incorrect or incomplete, please contact us as soon as possible at support@emma-lovett.com or through our Contact Us page. Include your order number and photos where applicable.
Do you offer free delivery?
Yes. We offer free delivery on all orders within Ireland, with no minimum spend.
How can I get in touch with customer support?
You can contact us at support@emma-lovett.com or through our Contact Us page.
Monday to Friday: 10:00 am – 5:30 pm
Saturday and Sunday: 10:00 am – 3:00 pm
All times are in Irish local time.
We aim to respond to all enquiries within 24 hours.
Free delivery on all orders within Ireland. Estimated delivery: 8–12 business days.
Return eligible items within 30 days of delivery. Refunds are issued to the original payment method.
Secure payments with Visa, Mastercard, American Express, Apple Pay and Google Pay.